Handling customer returns smoothly is a cornerstone of great retail reputation. BPS POS Sales Returns allows cashiers to look up original invoices, process full order returns, and issue cash refunds or customer store credit.
Figure: BPS POS Full Sales Return and Refund Screen in BPS POS.
Processing a Full Sales Return
Follow these step-by-step instructions inside your BPS POS dashboard to configure and operate this workflow seamlessly:
- Navigate to Sales → Sales Returns and click Create Return.
- Enter Original Invoice ID: Input the invoice number from the customer's receipt to pull original sold quantities and prices.
- Select All Items: Check "Return All" to mark every item on the bill for return.
- Select Refund Mode: Choose between Cash Refund (deducted from today’s till) or Customer Balance / Credit Note.
- Submit Return: Stock counts are automatically restored, financial registers update, and a Return Slip is printed.
BPS POS Pro Tip & Best Practice
Issuing store credit instead of cash preserves retail liquidity and encourages customers to make another purchase in your shop.
Why This Workflow Matters for Your Business
Lightning-Fast Operations
Eliminate cashier bottlenecks, reduce customer waiting times, and handle peak rush hours effortlessly.
100% Financial Accuracy
Automate tax math, stock deductions, and ledger balances to eliminate human calculation mistakes.
Frequently Asked Questions (FAQs)
Will the cash register shift show the deducted refund amount?
Yes! The Shift Closing Summary clearly displays Gross Sales, Total Returns/Refunds, and Net Drawer Cash.
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