When a customer steps away to grab another item or forgot their card, holding up the queue frustrates others. BPS POS Suspended Cart allows cashiers to park the current order, serve subsequent customers, and recall the held cart later in 1 click.
Figure: BPS POS Suspended Carts and Hold Queue Screen in BPS POS.
Holding and Resuming Sales Carts
Follow these step-by-step instructions inside your BPS POS dashboard to configure and operate this workflow seamlessly:
- Click "Hold / Suspend Sale": On the active cart panel, click the yellow Hold Cart button.
- Add Note / Reference: Enter customer name or cart number (e.g. "Customer forgot wallet") and confirm.
- Serve Next Customer: The POS cart resets immediately so the next waiting shopper can be billed without delay.
- Recall Held Cart: When the customer returns, click Held Carts (1) at the top bar and click Resume.
- Finish Checkout: All previously scanned items, quantities, and prices reappear instantly for payment.
BPS POS Pro Tip & Best Practice
Cashiers can hold up to 10 simultaneous carts—ideal for busy restaurant takeaway counters and grocery supermarket rush hours.
Why This Workflow Matters for Your Business
Lightning-Fast Operations
Eliminate cashier bottlenecks, reduce customer waiting times, and handle peak rush hours effortlessly.
100% Financial Accuracy
Automate tax math, stock deductions, and ledger balances to eliminate human calculation mistakes.
Frequently Asked Questions (FAQs)
Does holding a cart reduce stock quantities immediately?
No. Inventory is only deducted once the payment is completed, preventing stock locking on abandoned carts.
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