When a customer buys 5 products but only wants to return 1 damaged or wrong-size item, you should not void the entire transaction. BPS POS Partial Returns lets you select specific line items and exact quantities for refund.
Figure: BPS POS Partial Sales Return Item Selection in BPS POS.
Partial Return Workflow
Follow these step-by-step instructions inside your BPS POS dashboard to configure and operate this workflow seamlessly:
- Open Sales Return Screen: Go to Sales → Sales Returns → Create.
- Fetch Original Invoice: Load the multi-item receipt into the return wizard.
- Adjust Return Quantities: In the item grid, enter the exact quantity being returned (e.g. 1 out of 3) and leave non-returned items as 0.
- Calculate Pro-Rated Refund: BPS POS automatically recalculates item tax and pro-rated bill discounts to ensure accurate refund math.
- Issue Refund & Print Slip: Complete the return and hand the revised partial return receipt to the customer.
BPS POS Pro Tip & Best Practice
Require cashiers to enter a reason code (e.g., "Defective", "Wrong Size", "Customer Changed Mind") for return quality tracking.
Why This Workflow Matters for Your Business
Lightning-Fast Operations
Eliminate cashier bottlenecks, reduce customer waiting times, and handle peak rush hours effortlessly.
100% Financial Accuracy
Automate tax math, stock deductions, and ledger balances to eliminate human calculation mistakes.
Frequently Asked Questions (FAQs)
Can a customer return an item multiple times against the same invoice?
Yes, up to the maximum originally purchased quantity across all partial return attempts.
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